batbat Privacy Policy

1. Introduction and Applicability

This Privacy Policy applies to all services, websites, and applications of the batbat platform. When you register, use the service, or contact batbat, you voluntarily consent to the terms of this policy.

In this document, "we", "our", or "batbat" refers to the entity operating this platform. "You" or "user" refers to any person who uses batbat's services.

For a general overview of our services, you may also read our About Us page, which explains the platform's goals and operations in detail.

2. What Information Is Collected

batbat collects only the information necessary for the smooth operation of its services. We do not collect unnecessary or excessive information.

2.1 Information You Provide Directly

Information you provide yourself includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents submitted for identity verification
• Financial transaction details (payment method, transaction amount)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser name and version
• Time spent on the platform and pages visited
• Login and logout times
• Gaming activity history

2.3 Cookies and Tracking Technologies

batbat uses cookies and similar technologies to improve the user experience and analyse platform performance. You can control cookies from your browser settings, but disabling certain cookies may cause some parts of the service to not work properly.

Cookie Type	Purpose	Duration
Essential Cookies	Maintaining login sessions and security	Deleted at end of session
Functional Cookies	Saving language preferences and settings	1 year
Analytics Cookies	Understanding usage patterns to improve service quality	2 years

3. Purpose of Using Information

Collected information is used only for specific and legitimate purposes. batbat never uses your information beyond its stated purpose.

3.1 Providing Core Services

• Creating and managing accounts
• Processing financial transactions (via bKash, Nagad, Rocket, Upay)
• Applying bonuses and promotions where applicable
• Determining VIP level and providing benefits

3.2 Security and Compliance

• Verifying identity and preventing fraud
• Age verification (confirming 21+ age)
• Detecting suspicious financial activity
• Ensuring account security

3.3 Improving Service Quality

• Resolving technical issues on the platform
• Analysing and improving the user experience
• Testing new games and features
• Providing 24/7 customer support

3.4 Communication

We may contact you about important matters related to your account, transactions, or service. Your consent is obtained for marketing communications, and you may withdraw that consent at any time.

4. Data Storage and Security

The security of your information is our top priority. batbat uses industry-standard security measures to protect your information from unauthorised access, modification, or disclosure.

4.1 Technical Security

• Data transmission is secured through SSL/TLS encryption
• Sensitive information is stored in encrypted form
• Regular security checks and updates are performed
• Unauthorised access attempts to the system are automatically detected

4.2 Administrative Security

• Only authorised staff can view personal information on a need-to-know basis
• Staff are trained on data protection
• Logs of all data access activity are maintained

4.3 Data Retention Period

Your information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Unnecessary information is securely deleted after the designated period.

5. Sharing Information with Third Parties

batbat does not sell your information or share it with third parties for commercial purposes. However, information may be shared in limited circumstances:

5.1 Service Provider Partners

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process financial transactions. These partners are governed by their own privacy policies.

5.2 Technology and Gaming Service Providers

Specific information is shared with our technology partners to ensure game operation, technical support, and live casino services. We have strict data protection agreements with all such partners.

5.3 Legal Obligations

Required information may be provided to relevant authorities as part of a court order, investigation, or other legal process. In such cases, we provide information only to the extent required by law.

5.4 Business Changes

In the event of a business merger, acquisition, or transfer, user information may be transferred. We will notify users before such changes take place.

6. Your Rights and Controls

You have specific rights over your personal information. batbat respects these rights and enables you to exercise them.

6.1 Viewing and Correcting Information

You can log in to your account to view stored information and request corrections for any inaccurate data. Contact our customer support team for changes to your name, address, or contact details.

6.2 Requesting Deletion of Information

After closing your account, you may request deletion of your personal information. However, information that must be retained to meet legal obligations may not be deletable before the designated period.

6.3 Stopping Marketing Communications

You may stop receiving promotional messages at any time. However, essential notifications related to your account and transactions cannot be stopped, as they are part of the service.

6.4 Data Portability

In certain circumstances, you may request your information in a structured, machine-readable format. Contact our support team for this.

7. Protection of Minors

batbat strictly prohibits participation by persons under 21 years of age. We do not knowingly collect information from any minor. Age is verified at registration, and additional identification may be requested in suspicious cases.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

For more information on responsible gaming, visit our Responsible Gaming page, which offers guidance on building safe and controlled gaming habits.

8. International Transfer of Data

As batbat is an international platform, your information may be stored or processed on servers located in various countries. A high standard of security is ensured in any international transfer.

For data transfers, adequate protection is ensured in the recipient country, or the security of the data is guaranteed through internationally recognised data protection agreements.

9. Third-Party Services and Links

Our platform integrates various third-party services from game software providers. These services have their own privacy policies, and batbat is not responsible for their methods of data collection and use.

We recommend that you also read the privacy policies of all services you use through us, particularly those of payment service providers.

10. Changes to the Privacy Policy

batbat reserves the right to update this Privacy Policy from time to time. Users will be notified of significant changes via email or through the platform.

If you continue using the service after a revised policy is published, you will be considered to have accepted the terms of the new policy. We therefore recommend checking this page regularly.

This Privacy Policy is consistent with our overall Terms and Conditions. In case of any conflict, the specific provisions of the Terms and Conditions will apply.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, contact us directly. Our customer support team is available seven days a week, 24 hours a day, in Bengali and English.

For any data protection complaints, write to the email above with the subject "Privacy Complaint". We will work to resolve your complaint as quickly as possible.

For general enquiries, our FAQ page has answers to many questions covering common topics related to accounts, payments, and gaming.